- A 15% handling charge will be made for stock goods returned.
- Any Non-Stock or Special Order material and assembled units cannot be returned.
- Horner is not responsible for items not picked up after 30 days.
- Special Order items under $100 must be paid in full at time of order.
- Special Order material and custom products require a non refundable deposit.
- All returns must be accompanied by a receipt.
- We request that all order acknowledgements and shop drawings be reviewed and signed.
- Customers are required to have someone on site to help unload, check all materials and sign that material is received in full.
- All deliveries are tailgate.
- A $35 delivery charge is applied to CASH customers (those without a Horner account) for orders under $300.
- Service Charges: A service charge of 1-1/2% per month will be charged on invoices paid within terms.
- Return Checks: A minimum $25.00 processing fee will be charged for return checks.
