Ordering Policy

  • A 15% handling charge will be made for stock goods returned.
  • Any Non-Stock or Special Order material and assembled units cannot be returned.
  • Horner is not responsible for items not picked up after 30 days.
  • Special Order items under $100 must be paid in full at time of order.
  • Special Order material and custom products require a non refundable deposit.
  • All returns must be accompanied by a receipt.
  • We request that all order acknowledgements and shop drawings be reviewed and signed.

Credit Application

Delivery Policy

  • Customers are required to have someone on site to help unload, check all materials and sign that material is received in full.
  • All deliveries are tailgate.
  • A $35 delivery charge is applied to CASH customers (those without a Horner account) for orders under $300.

Terms

  • Service Charges: A service charge of 1-1/2% per month will be charged on invoices paid within terms.
  • Return Checks: A minimum $25.00 processing fee will be charged for return checks.